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Shipping & Returns
Shipping Fees are not included in the listed prices however are quoted with the product price. All our live, fresh and frozen products are shipped PRIORITY OVERNIGHT via PeriShip Federal Express. Our Shipping Fees are fixed since our products are highly perishable and must be delivered within 24-36 hours. We have negotiated the best flat rate from our freight carrier to minimize cost to our valued customers.
Please also note that the Shipping Fees for all items we sell are weight-based. The weight of any such item can be found on its detail page in either ounces or pounds. Since our perishable products require temperature control, we must include the weight of frozen gel packs in the gross weight calculation of each package we ship. Shipping Fees are based on the combined weight of the product and packaging.
All purchases are final on perishable products. This includes live lobster, fresh and frozen products. No returns are permitted.
Refund and Replacement Policy
We will refund or replace an order or product in the event the product was damaged or missing upon delivery. To qualify for a refund or replacement, a claim must be filed and approved by our carrier PeriShip Federal Express.